Contact Vitamin Pria
If you have questions about our natural supplements for men, your order, or anything on this site, the Vitamin Pria team is ready to help from our office in Surabaya, Indonesia.
Three ways to get in touch, one team ready to respond
Call during business hours for direct questions about products, stock availability, or general information. If you reach us outside of business hours, leave a message with your name and a short description of your inquiry. We will return your call the following business day. We do not offer medical advice or consultations over the phone — our role is limited to product information and customer service. For detailed ingredient questions, email may be a better option so you can receive a written response.
Quick stock checks and general product questions during business hours
For detailed questions about products, ingredients, or orders, send us an email. We check our inbox regularly during business hours and aim to respond within one to two business days. Email is often the best way to reach us if you have a specific question about a product formulation or an ingredient list, as it allows us to send you a written response with the relevant details. When you email, please include the name of the product you are asking about and any specific details that will help us answer your question accurately. If your question is about an order, including your order reference number will help us locate your information quickly.
Ingredient lists, formulation details, and written order inquiries
Jl. Basuki Rahmat No. 12, Embong Kaliasin, Genteng, Surabaya, Jawa Timur, 60271
We do not offer walk-in retail service or in-person product consultations at this location, as we are an online resource and order processing center. If you need to send us physical correspondence, such as a written request or document, this is the address to use. For all product and order inquiries, we recommend using phone or email rather than visiting the office, as our team is equipped to handle inquiries remotely. We are based in Surabaya and serve customers across Indonesia, regardless of location.
No walk-in retail or in-person consultations — online and phone support only
Tell us what you need
Fill in the form below with as much detail as you can. Mention the product name and the specific ingredient or detail you want to know about, or your order reference number and the date you placed the order. The more specific you are, the faster we can provide a useful response.
Monday to Friday, 9:00 AM – 6:00 PM
Phone and email supportMon–Fri
After-hours messagesNext business day
Live chat or after-hours teamNot available
Surabaya, Jawa Timur
Help us respond faster with the right details
To help us respond to your inquiry as quickly and accurately as possible, please include a few key details in your message. The more specific you are, the faster we can provide a useful response.
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Product
Mention the product name and the specific ingredient or detail you want to know more about.
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Order
Include your order reference number and the date you placed the order so we can locate the information.
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General
For general inquiries, a brief description of your question is usually enough for us to direct your message to the right person.
When you can expect to hear back
We aim to respond to all inquiries within one to two business days, though response times may vary depending on the volume of messages we are receiving. Phone messages left outside of business hours are returned the following business day, and emails are answered in the order they are received.
If your inquiry is urgent, calling during business hours is usually the fastest way to reach us. We do not have a live chat service or an after-hours support team, so phone and email during business hours are the best ways to contact us. We appreciate your patience and will respond as quickly as we can.
Clear product information, not a substitute for professional guidance
We Can Help With
- Questions about our products, including natural capsules for strength and vitality and other men's vitamin supplements we carry
- Ingredient lists and usage instructions for the popular products for men on our site
- Order status and order-related questions
- General information about how natural supplements fit into a healthy lifestyle routine, based on the product information available on our site
- Guidance on where to find our energy and endurance supplements, vitamins and minerals for men, and other healthy lifestyle products listed on vitaminpria.com
We Cannot Help With
- Medical advice or guidance on specific health conditions
- Diagnosing health concerns or recommending products for specific health issues
- Substituting for professional medical guidance from a qualified healthcare professional
- Consultations about whether a particular supplement is appropriate given your personal health circumstances
If you have a question about whether a supplement is appropriate for you given a health condition, we recommend consulting a qualified healthcare professional. Our role is to provide clear product information — men's health support resources, ingredient details, and order assistance — not to act as a substitute for professional medical guidance.